We take your privacy seriously and want you to understand exactly how we handle information when you use our services. This document spells out what data we gather, why we need it, how we keep it safe, and what rights you have regarding your information.

Because we work with students of all ages—including minors—we've built extra protections into our practices. We also comply with California's Online Privacy Protection Act (CalOPPA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

Who We Are and How to Reach Us

Radiance Education is a tutoring company focused on helping students achieve their academic goals. We're headquartered in Toronto, Ontario, Canada, and serve families across multiple regions.

If you have questions or concerns about this privacy policy, or if you'd like to exercise any of your rights regarding your personal information, you can reach us at:

Email: [email protected]
Mailing Address: Suite 209 - 2750 14th Ave., Markham, ON L3R 0B6

What Information We Collect

We gather several types of information to deliver our services effectively. Here's the breakdown:

Information You Give Us Directly

When you sign up for our services or contact us, we collect:

• Contact details: Full names, email addresses, phone numbers, and mailing addresses — We need this to communicate with you about sessions, schedules, and billing.
• Student information: Grade level, subjects of interest, academic strengths and weaknesses — This helps us match students with the right tutors and customize lesson plans.
• Payment information: Billing address and payment method details — We process this through secure third-party payment processors and never store full credit card numbers ourselves.
• Correspondence: Messages you send us through contact forms, emails, or customer support channels — We keep these records to respond appropriately and improve our service.

Information We Collect Automatically

When you visit our website or use our platform, certain information gets logged automatically:

• Technical data: IP address, browser type, operating system, device identifiers — This helps us troubleshoot technical issues and understand how people access our services.
• Usage information: Pages visited, time spent on different sections, click patterns — We analyze this data to make our website more intuitive and useful.
• Session records: Date, time, duration, and attendance for tutoring sessions — These records help parents track progress and allow us to manage instructor schedules.

Information from Other Sources

Occasionally, we receive information from third parties—such as schools, educational consultants, or references—but only when you've authorized them to share it with us. We don't purchase data from data brokers or engage in similar practices.

How We Use Your Information

We use the information we collect for specific, legitimate purposes:

• Service delivery: Matching students with appropriate instructors, scheduling sessions, sending reminders, and tracking academic progress.
• Communication: Sending session confirmations, educational materials, updates about our services, and responding to inquiries. You can opt out of marketing communications anytime.
• Payment processing: Billing for services, processing refunds, and maintaining financial records.
• Service improvement: Analyzing usage patterns to enhance our website, develop better educational content, and refine our matching algorithms.
• Safety and security: Protecting against fraud, unauthorized access, and other security threats. Ensuring a safe learning environment for all students.
• Legal compliance: Meeting regulatory requirements, responding to legal requests, and enforcing our Terms of Service.

We base our data processing on several legal grounds: your consent (when you sign up), contractual necessity (to fulfill our service agreement with you), legitimate interests (such as improving our services and preventing fraud), and legal obligations (when required by law).

Cookies and Similar Technologies

Our website uses cookies—small text files stored on your device—to enhance your experience. Here's what we use them for:

• Essential cookies: Required for basic website functionality like maintaining your login session and remembering your preferences.
• Analytics cookies: Help us understand how visitors interact with our site so we can make improvements.
• Performance cookies: Allow us to monitor website speed and identify technical issues.

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies might affect website functionality. We don't use cookies for targeted advertising or sell cookie data to third parties.

Sharing Your Information

We don't sell your personal information. Period. However, we do share data in limited circumstances:

Service Providers

We work with trusted third-party companies that help us run our business. These include payment processors, email service providers, cloud hosting companies, and database management tools. These providers can only use your information to perform services on our behalf and are contractually obligated to protect it.

Instructors and Tutors

We share relevant student information with assigned tutors to facilitate effective instruction. This includes student names, grade levels, subject areas, and academic needs. Tutors are required to maintain confidentiality and use this information solely for educational purposes.

Legal Requirements

We may disclose information when required by law, such as in response to subpoenas, court orders, or law enforcement requests. We'll also share information if necessary to protect the safety of our students, staff, or the public, or to prevent fraud and abuse.

Business Transfers

If Radiance Education is acquired by or merges with another company, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.

How We Protect Your Information

Security is paramount to us, especially given that we work with children. We implement multiple layers of protection:

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data at rest is also encrypted.
• Access controls: Only authorized personnel with legitimate business needs can access personal information. We use role-based permissions and multi-factor authentication.
• Regular audits: We conduct periodic security assessments and vulnerability scans to identify and address potential weaknesses.
• Secure infrastructure: We use reputable cloud service providers with strong security certifications and regularly update our software to patch vulnerabilities.
• Employee training: All staff members receive training on data protection practices and sign confidentiality agreements.

While we take extensive precautions, no system is completely invulnerable. In the unlikely event of a data breach that affects your information, we'll notify you promptly as required by law and take immediate steps to mitigate the damage.

Your Rights and Choices

You have significant control over your personal information. Here's what you can do:

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used, machine-readable format within 30 days of your request, free of charge.

Correction and Updates

If any information we have is inaccurate or incomplete, you can request corrections. You can also update most information directly through your account settings.

Data Deletion

You can request deletion of your personal information, subject to certain exceptions (like when we need to retain records for legal compliance or to complete transactions you've requested). When we delete data, we do so permanently and securely.

Opt-Out of Marketing

You can unsubscribe from promotional emails using the link at the bottom of any marketing message. Note that even if you opt out, we'll still send essential service-related communications.

Objection and Restriction

You can object to certain types of data processing, such as direct marketing or processing based on legitimate interests. You can also request that we temporarily restrict processing while we verify or investigate your concerns.

Withdrawal of Consent

Where processing is based on consent, you can withdraw that consent anytime. This won't affect the lawfulness of processing that occurred before you withdrew consent.

To exercise any of these rights, contact us at [email protected]. We'll respond within the legally required timeframe and won't charge a fee unless your request is manifestly unfounded or excessive.

Children's Privacy

As we offer K-12 tutoring services, we interact with children regularly. We take this responsibility extremely seriously and comply with applicable children's privacy laws, including COPPA (Children's Online Privacy Protection Act).

Parental consent: We obtain verifiable parental consent before collecting personal information from children under 13. Parents can review their child's information, request deletion, or refuse further collection at any time.

Limited collection: We only collect information from minors that is reasonably necessary to provide tutoring services. We don't require children to disclose more information than necessary as a condition of participation.

No profiling: We don't use children's information for behavioral advertising, profiling, or any purpose unrelated to education.

Direct communication: When we need to communicate with students (such as session reminders), we primarily do so through parent accounts or with explicit parental authorization.

Enhanced security: Children's data receives additional security measures beyond our standard protections.

Parents have the right to review, modify, or delete their child's personal information at any time by contacting us. We'll verify your identity before granting access to ensure we're communicating with the actual parent or legal guardian.

Data Retention

We don't keep your information longer than necessary. Our retention periods depend on the type of data and legal requirements:

• Active account data: Retained for as long as your account remains active and for a reasonable period afterward to allow for potential reactivation.
• Session records: Kept for up to five years for academic tracking and quality assurance purposes.
• Financial records: Maintained for seven years to comply with tax and accounting regulations.
• Communications: Customer service correspondence retained for two years unless needed for legal purposes.
• Marketing data: Deleted within 30 days of opt-out requests.

When data is no longer needed, we securely delete or anonymize it. In some cases, we may retain anonymized or aggregated data indefinitely for statistical analysis and service improvement.

International Data Transfers

While we're based in Canada, we use service providers located in various countries. This means your information might be processed or stored outside your home country. When we transfer data internationally, we ensure appropriate safeguards are in place:

• We only work with providers who maintain adequate data protection standards
• We use Standard Contractual Clauses or other approved transfer mechanisms where required
• We conduct due diligence to verify that transferred data will be protected appropriately

Third-Party Links

Our website may contain links to external sites (such as educational resources or payment processors). This privacy policy doesn't cover those third-party websites. We encourage you to review their privacy policies before providing any personal information. We're not responsible for the privacy practices of external sites.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we'll notify you by:

• Posting a prominent notice on our website
• Sending an email to the address associated with your account
• Requiring acknowledgment of the changes when you next log in

The 'Last Updated' date at the top of this document reflects when changes were made. Your continued use of our services after changes take effect constitutes acceptance of the updated policy. If you disagree with changes, you should discontinue using our services and contact us to close your account.

Contact Information and Complaints

If you have questions, concerns, or complaints about this privacy policy or our data practices, we want to hear from you. Please reach out to:

Radiance Education
Email: [email protected]
Mailing Address: Suite 209 - 2750 14th Ave., Markham, ON L3R 0B6

We'll investigate all complaints promptly and work with you to resolve issues. If you're not satisfied with our response, you have the right to file a complaint with your local data protection authority or consumer protection agency.

Final Thoughts

Privacy isn't just about compliance—it's about trust. We're committed to handling your information with the care and respect it deserves. As we grow and evolve, protecting your privacy will remain a core principle guiding everything we do.

Thank you for trusting Radiance Education with your children's educational journey.